Items where Author is "Nor Suryani Ab. Ghani"
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Maisarah Ahmad and Suhaila Abdul Kadir and Syed Shah Alam and Nur Sa'adah Muhamad and Nor Suryani Ab. Ghani and Noorasikin Mohd Mandak (2015) Online service failure: diagnosing customer’s evaluation of critical incidents outcomes. International Journal of Applied Business Research, 13 (1). pp. 239-257.