Items where Author is "Norshahrizan Nordin"

Indexed Article

Norshahrizan Nordin and Wan Norsyafawati W. Muhamad Radzi and Razli Che Razak and Sharmini Abdullah and Mohammad Rezal Hamzah and Ummi Naiemah Saraih and Syed Zulkarnain Syed Idrus (2018) Complaints and compliments assessment in developing service delivery measurement. Management Science Letters, 8 (5). pp. 293-304. ISSN 19239335

Non-Indexed Article

Razli Che Razak and Norshahrizan Nordin (2011) A conceptual kano and quality function deployment (Qfd) framework for healthcare service. International Journal of Business and Technopreneurship, 1 (1). pp. 173-188. ISSN 2231-7090

Conference or Workshop Item

Norshahrizan Nordin and Mohd Mustafa Al Bakri Abdullah and Fauziah Mat and Muhammad Abdullah and Razli Che Razak and Abdul Hamid Adom (2017) Assessment of functional and dysfunctional on implant stability measurement for quality Of life. In: Engineering Technology International Conference 2016 (ETIC 2016), 5-6 Aug 2016, Ho Chi Minh City, Vietnam.

UMK Etheses

Norshahrizan Nordin (2015) Development of kano model and quality function development integration to assess customer satisfaction and dissatisfaction of service at local public hospital. Doctoral thesis, Universiti Malaysia Kelantan.