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UMK Etheses
Fatin Nabila Mohd Nazri (2023) The effect of restaurant service quality on customer satisfaction, mediating effect of restaurant image. Masters thesis, Universiti Malaysia Kelantan.
Noormariana Mohd Din (2014) Factors influencing purchase intention in personal banking: direct and indirect effects. Masters thesis, Universiti Malaysia Kelantan.
MBA/DBA Final Project Report
Lock, Hock Tan (2019) Determinants of agent satisfaction and agent loyalty through service quality. UNSPECIFIED thesis, Universiti Malaysia Kelantan. (Submitted)