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Nur Amira Idayu Mat Rashid (2020) Sale order processing in SME: a case study approach in Pengkalan Chepa, Kelantan. Masters thesis, University Malaysia Kelantan. (Submitted)
Nur Syaza Rasyidah Zahari, (2020) An effective approach of service blueprint for targeting critical food and beverage (f&b) service process: a case study in SME at Bachok, Kelantan. Masters thesis, University Malaysia Kelantan.